Fast Ship products usually ship within 4 business days of the orders. All other chairs a custom built and will ship once they are made. The lead time can vary depending on the time or year, chair and material. Generally most chairs ship three to five weeks after the order is placed. You will be email once the chair is produced and shipping date has been scheduled.
CANCELLATION AND RETURN POLICY
CANCELLATION POLICY. Online sales may only be cancelled within 2 business days from when the order was placed. Fast Ship orders are not eligible for cancellation. After 2 business days, the order cannot be cancelled and will be treated as a return. Refunds may take up to 30 business days to process.
RETURN POLICY. Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge. To initiate a return, please contact Internet Sales Support at , and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS/FedX must be returned via UPS?FedX at the customer's expense. Once the merchandise has been returned to us, refunds may take up to 30 business days to process.
For purchases made in our showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Fast Ship orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 2 business days of the date of purchase. If you do not cancel the sale within 2 business days, but cancel prior to delivery, only 70% of the purchase price will be refunded.